Pannell House
6-7 Litfield Place
Clifton
Bristol BS8 3LX
T 0117 906 4660
F 0117 906 4689

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Member Feedback

We value your feedback. If you are a member of a pension scheme that we operate, please feel free to complete our feedback form.

Question details

Please input your Feedback WorkCode. You will find this in the papers that we have issued to you. If you do not know your Feedback WorkCode, please speak to anyone in our administration team (0117 9064660).

Feedback WorkCode (Required)

If we arranged for your benefits to be settled (e.g. on retirement, transfer to another pension arrangement, or following a bereavement), how did we do?

My benefits were:

Question	Agree Strongly	Agree	Neutral	Disagree	Disagree Strongly	N/A
Paid promptly
In line with my expectations

Further details:

If you feel that your benefits were not paid promptly, or failed to meet your expectations, please explain why:

BBS communications were:

Question	Agree Strongly	Agree	Neutral	Disagree	Disagree Strongly	N/A
Easy to understand
Provided on time
Comprehensive

On the telephone, BBS staff:

Question	Agree Strongly	Agree	Neutral	Disagree	Disagree Strongly	N/A
Were polite
Were easy to contact
Explained things clearly
Returned calls promptly

Things BBS could have done better:

Is there anything that we could have done differently to improve our service to you?

Other Information:

Is there anything else you would like to add to your feedback?

Would you like someone to contact you?

If you would like someone to contact you about your feedback, please give your name and contact details.

“ BBS provides a level of service I cannot fault.”

Justin Briggs
Partner
Burges Salmon