Quarterly performance audit

When you outsource any service, especially one as sensitive and important as managing your pension arrangements, you quite rightly expect a high level of performance and value for money from your chosen provider.

However, in reality many of our competitors apply a “one size fits all” approach to meeting their clients’ requirements. As a result, good customer service can suffer leaving clients in the dark about how their chosen provider is actually performing.

Here at BBS we do things differently

Not only are we dedicated to providing the highest possible quality services, advice and value for money to our clients at all times, we are also committed to showing you how well we are performing through the use of stringent targets.

And the best way we have found to keep clients fully up to date on the services they are receiving is to produce quarterly reports, tailored for each individual client, summarising our performance against our market-leading five-day turnaround.

If there is any area of our service delivery where we are not hitting our agreed targets, the reasons why are identified and the appropriate action taken to remedy the position.