Committed to understanding and consistently meeting our clients’ needs

Our values

Understanding:

Our primary objective is simply to fully understand and then consistently meet our clients’ needs. We do not believe that ‘quality’ is a separate commodity, but an integral part of everything we do.

Openness:

We are proud to have a culture of openness – both internally and with our clients and other external partners. We believe in listening and taking continuous feedback to ensure we are meeting the needs of our clients and can easily identify new ways to improve.

Accessibility:

Our personal, tailored services are what have made us successful and help differentiate us from our competition. All our experts, including directors, are accessible at all times and we make communication with our clients a priority.

Transparency:

We are dedicated to complete transparency and honesty in all our business dealings and never compromise on the quality of our services.

Supporting:

We recognise that an environment built on helping and supporting each other is an enjoyable and rewarding place to work. We know that to be successful we all have to work together as a team and share in that success together. Similarly, when problems arise we are committed to taking collective responsibility rather than ‘buck passing’, and look to overcome any issues collaboratively.

Innovating:

We are committed to researching and developing new ideas and methods of working, including developing and refining new software and administration techniques. The workplace pensions industry is heavily regulated and constantly moving, so nothing can be taken as read. To meet these challenges we are permanently monitoring various issues (such as changes in legislation) and relaying that information back to our clients via publications such as our Viewpoint and Trustees Agenda articles.

For more information on how BBS can help you meet your workplace pensions challenges, please click here to contact us.

We are delighted with the service we receive from BBS.

Sean Kelly
Chairman of the Trustees, SIS Outside Broadcasts Pension Scheme