Why choose BBS for your pension scheme?
By choosing BBS as your workplace pensions partner, you benefit from a service that is reliable, accurate, cost-effective and efficient, delivered by a friendly and approachable team. Our philosophy is ‘get it right, first time, on time, every time’ and all members of the BBS team pride themselves on delivering a first class service at all times.
Our objective is to fully understand and then consistently meet our clients’ needs. We do not believe that quality is a separate commodity, but an integral part of everything we do. We have never lost a client because of poor service or dissatisfaction.
Deal with people who understand your business needs
BBS is an owner-managed business, and all our clients benefit from the involvement of a named director who takes ultimate responsibility for our service. This means you deal with pensions experts who also understand the wider issues and challenges involved in running a business.
Get the best advice, promptly and efficiently
Our highly qualified and experienced team are always happy to help and many of our clients look on us as an extension of their own internal team. We provide added value services as standard, so our clients enjoy a better service than that typically provided by larger consultancies, at a lower and more predictable cost.
Value for money
We typically work on a fixed fee basis so you can speak with us at any time without the time-cost-clock ticking. Our clients score us 4.5 out of 5 for ‘value for money’ – we formally request their feedback every other year to ensure we are meeting the high standards we set for ourselves. You can see all the results from our latest client satisfaction survey on our service quality page.
Market-leading administration performance standards
Our defined benefit (DB) outsourced administration service has a performance target of just 5 working days for all core tasks – half the industry ‘standard’. We typically beat our own targets – with the majority of tasks completed in just over 2 working days.
For defined contribution (DC) pension scheme administration, we use straight through processing and members benefit from secure online access to their own individual account, where they can view fund values and change investments.
Find out more
For more information on how BBS could benefit you and your scheme, please click here to make an enquiry.